Frequently Asked Questions

The maximum number of people the Shoalhaven Explorer can accommodate in comfort is 48 passengers and 6 crew members.  The vessel is however surveyed to carry up to 60 passengers. We generally close bookings when we have 36 confirmed bookings.

We love to talk to potential customers! Please call 0429 981 007 to discuss your ideas. Leave a message in case we don't answer immediately, we might be busy with a cruise.

No.  For your own safety and others this is not allowed.

Unfortunately not on our regular cruises. Every passenger we accommodate has different needs and fears. We also do not carry animal lifejackets on board. From time to time we do schedule animal-friendly cruises, please contact us to arrange your seat.

Passengers who inform us of any special dietary requirements will be well looked after. We will endeavour to make your cruise a very enjoyable event!

It is required that the Master of the vessel is aware of all the passenger numbers, regardless of their ages. Babies and infants travel for free but a place must still be reserved for them.

If it is safe and possible to do so, we generally retrieve items that go overboard to prevent littering. However, we do not take responsibility for personal items that fall over the side and is lost.

From time-to-time we have to either postpone or cancel a cruise. In the unlikely event that this happens, we contact the passengers to let them know. Refer to our Terms and Conditions for further details.

Yes, we offer both half-day and full-day charters. Contact us for more information on pricing and availability.

We are a local family who owns and operates the business, with the help of local experts.

This is non-smoking vessel. Sorry, no vapes either.

Unfortunately the Shoalhaven Explorer was not designed to accommodate wheelchairs. We can recommend other regional cruise operators who do. Passengers with "walkers" have no trouble boarding the vessel. Please contact us to discuss any other mobility issues, so we can assist you where possible!

Our river is generally very flat and calm. If you forget to take your own seasick medication, our staff will offer some over-the-counter options.

For the safety of yourself and others, flat footwear is recommended.

We offer full refunds (excluding your bank charges) or reschedule your cruise to a future suitable date. Specific details can be founds in the Terms and Conditions.